Santa Ana Police Dept. to start a Customer Service Survey in 2017
Starting January 2017, the Santa Ana Police Dept. (SAPD) will start a random survey to improve customer service within the Department. On average, the SAPD receives over 10,000 Calls for Service a month. Every month, anyone who places a Call for Service with the SAPD may be selected to participate in the random survey.
- Surveys will be limited to only individuals reporting Priority 3 through 5 Calls for Service*
- The SAPD will avoid contacting victims of serious crimes
- The SAPD will avoid contacting criminal subjects who were arrested