Social Services Agency’s No Wrong Door Policy
By O.C. Supervisor Lisa Bartlett
Orange County’s Social Services Agency (SSA) has developed the “No Wrong Door Service Delivery Model,” which aims to connect the community with the services and resources that they need. Any individual or family that enters a county facility to seek help will be served regardless of which door they entered. To ensure that those seeking help have a supportive and quality experience, SSA utilizes the 3Cs of the customer service delivery model: Collaboration; Coordination; and Communication. Continue reading